THE ART OF GREAT CUSTOMER SERVICE

This workshop is aimed at developing great customer service skills for front-line service providers.

Content can include:

Good customer service: What is it and why does it matter?

Who are our customers?

Who benefits from good customer service and how?

How do we know when we’re providing a good service?

A look at our customer service: From three perspectives

Let’s get focused: How can we improve our service results?

What do customers want?

It’s more than a smile: The real tests of customer service

Rapport and communication: It’s easy, isn’t it?

Mind reading: How you can read the customers and how they can read yours

More about what our bodies ‘say’ and taking control

It’s not what you say: It’s how you say it

Using words that work: Even if your answer has to be ‘no’

Tips for tough service situations

Getting control and bouncing back

Improving customer service: For all of us: How do we start?

This is an outline. If we haven’t included exactly what you want, tell us. We’ll design a programme that’s a perfect fit for your busines.