This workshop involves a deeper look at the customer interaction and the underlying psychology of relationship building. It’s aimed at helping service providers at any level, to create a connection with a wide range of different customers. Good relationship building skills can lead to more business, now and in the future.
Content can include:
Relationships and what they have to do with business
Building the relationship: What are the challenges?
What do customers want from us and what do we want from them?
What makes customers return?
How well are we ‘connected’ with each of our customers?
What’s really going on in the customer interaction
Rapport: What it is and how to know if you’ve got it
The greatest barrier to creating and maintaining rapport
Self-imposed barriers: What they are and how to deal with them
Working with ‘difference’: Eight different behaviour styles
Ah I see why that happens!: Understanding challenges
Taking rapport building skills to another level
Influencing the customer to return
This is an outline. If we haven’t included exactly what you want, tell us. We’ll design a programme that’s a perfect fit for your business.
