Consumers would pay a premium of 7% for the privilege of good customer service. 74% of retail customers would pay more for a product if it came with better service.
Customers look for: listening, understanding what they want, a friendly approach, feeling valued and staff with a smart appearance. Are ALL your staff able to achieve that with every customer interaction?
On this course, delegates learn:
This course will develop the skills of anyone who’d benefit from understanding the secrets of providing a first class service during face to face interactions.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.