86% of consumers stopped doing business with a company because of bad service, up from 59% four years ago. Some causes are: indifference of staff, having to repeat information, waiting too long to speak to someone and staff not understanding the customer or their value.
However, 50% of UK customers said they would spend more on products or services if the service was first class. The challenge is, how to achieve first class service on the phone as this can make YOUR people stand out.
On this course, delegates learn:
This course will develop the skills of anyone who’d benefit from understanding the secrets of customer service on the phone.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.