Business is lost every day because of a ‘less than perfect’ telephone manner. Do YOUR people project the right image on the phone? Does EVERYONE sound friendly, positive, professional and understanding? Do YOUR customers feel confident at the end of the call?
If all your team creates a positive first impression and manages calls effectively, it’s the first step to securing the business of your existing and potential customers.
On this course, delegates learn:
This course will develop the skills of anyone who’d benefit from understanding telephone etiquette so your business stands out as one of the best.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.