Behind most top performing sales teams there’s an outstanding manager. They recognise the impact they have on their people’s success, take responsibility for the team’s performance and position themselves as a highly visible role model.
One of a manager’s most important functions is monitoring the quality of the interactions with customers. Whether this involves listening to a phone-based sales interaction or observing a face-to-face interaction, it requires real credibility and expertise to achieve the best result.
On this course, delegates learn:
This course is relevant for anyone with direct responsibility for the success of a sales team and right for any business that wants to raise the level of impact their managers have on sales performance.
Once this course has been completed, delegates will have an understanding of the monitoring process and be able to listen to, observe and monitor customer interactions.
Delegates should also attend the next stage of this training: Reviewing customer interactions with your people. This focuses on the debrief discussion that takes place after a customer interaction has been monitored.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.