More than 50% of customers will spend more on products and services if the service was guaranteed to be first class. Expectations of customers’ are rising. They want sales people to take a genuine interest in what they need and to care about their buying experience.
And what does your business need? Probably higher conversion rates, increased sales and more repeat business. So is it possible to provide a customer-focused sales approach AND increase sales?
The answer is YES. It’s possible for sales people to provide an exceptional buying experience for their customers in a way that makes your business really stand out from your competition.
On this course, delegates learn:
This course is perfect for companies wanting to make their people and the customer experience, a point of real difference. The course is also relevant for new or experienced sales people who’d like to learn about a customer-focused sales approach and how to help customers to buy.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.