Research shows that on average it now takes 14 or 15 viewings before a property sale is agreed; up from 7 or 8 just a few years ago. With all this time being invested, anything an agent can do make viewings more effective could speed up the sales cycle and make a major difference to top line results.
It’s important to give customers what they want: a feeling that the agent is taking a genuine interest in them and that the viewing process is more than just a lacklustre property pitch.
Agents who can truly understand the buying decision process of their applicants and create a more customer-focused viewing experience are more likely to build trust, achieve the sale and become the agency of choice.
On this course, delegates learn:
This course is perfect for agencies wanting to make their people and the customer experience, a point of real difference. It’s relevant for any agent who’d like to create a more personalised, authentic and customer-focused approach to viewings.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.