When visiting an estate agency, applicants often feel that the registration process is exactly that: a ‘process’. It’s easy for registrations to turn into a form filling exercise and an ‘interrogation’ rather than a ‘conversation’.
Customers want an agent to demonstrate a real interest in their needs. If that’s achieved, they’re more likely to view your properties, listen to your recommendations and use your agency in the future.
On this course, delegates learn:
This course is perfect for agencies wanting to make their people and the customer experience, a point of real difference. It’s relevant for anyone working for an agency who’d like to create a more personalised, customer-focused approach to registration and increase the number of viewings.
Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.