+ 44 (0) 845 450 7025


Course outline

When customers come into your showroom, they quickly form an opinion about your organisation, your products and whether or not you’re the kind of people they want to buy from. It’s important that showroom staff know how to take the initiative and build on customers positive first impressions. This helps convert browsers into warm leads and secures home visits for your salespeople.

This course shows showroom staff how to present the positive benefits of a home visit from your company and to secure the visit.

On this course, delegates learn:

  • How to make the best possible first impression
  • To avoid greetings that don’t work – and use those that do
  • About using conversation starters that get a positive response from browsers
  • Questions that get to the heart of customer needs and desires
  • Ways to present the positive benefits of your company and your products and services
  • The art of using positive language to put customers in the right frame of mind
  • How to handle common customer responses
  • To recognise buying signals and secure a home visit
  • How to leave the customer feeling positive about the home visit

Customers will rate the service as excellent and leave the showroom feeling reassured that a home visit from your company is a good next step.  When the salesperson arrives at their home, the customer will have positive expectations and a greater inclination to buy.

Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.


+44 (0) 845 450 7025 | enquiries@virada.co.uk

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