GENERATING REPEAT BUSINESS AND REFERRALS IN RETAIL OUTLETS

Course outline

If retail sales people were to calculate the potential lifetime spend of their existing customers, they’d be astounded at the revenue that can be generated. Yet many retail sales people seem locked into a reactive way of selling; in other words, just waiting for customers to walk into the shop.

By learning how to be proactive and create their own repeat business and referral opportunities, sales people unlock their real power. When that happens, watch their sales results grow.

On this training course, delegates learn:

• To recognise the potential lifetime value of their existing customers
• Questions that uncover opportunities for additional business
• How to learn about the customer’s network
• Ways to plant the seed about further contact with the customer
• Contact methods and developing reasons to contact
• How to plan the phone call and create the hook
• To handle the customer’s responses and identify the next stage of the sales process
• How to get referral customers and achieve business from them
• Creative tips and ideas for generating repeat sales from their customers

This training course is perfect for retail sales people who’re ready to take control and create more sales opportunities for themselves.

Contact us if you’d like to find out more about this training course. If it’s not exactly what you’re looking for, talk to us so we can advise on a training course to suit you.