MAXIMISING THE VALUE OF EACH RETAIL SALE

Course outline

If sales people in retail outlets push through any internal boundaries and present higher value products and services, their average price per sale will be higher.  If they can minimise customer indecision, sales conversions will be higher.

And if sales people present additional items more often, their number of items sold during each customer interaction will increase. By perfecting the art of overcoming the toughest sales challenges, all your sales people can see greater sales success.

On this training course, delegates learn:

• How to ‘think’ your way into achieving more higher value and additional sales
• Top tips for introducing upsell and additional items
• The difference between the ‘direct’ and ‘indirect’ approach to presenting
• The keys to helping the customer to move from indecision to decision
• How to find out what the customer is REALLY thinking
• The secret of building a customer’s commitment
• To deal with tough objections such as: price, discount requests and absent influencers
• Ways to plant the seed for a long term relationship

This training course will develop the skills of any sales person, but to get the best results, we advise that they firstly attend the Maximising the value of each retail sale training course.

Contact us if you’d like to find out more about this training course. If it’s not exactly what you’re looking for, talk to us so we can advise on a training course to suit you.