PERFECTING SALES SKILLS

Course outline

If sales people can tackle more of the tougher objections and minimise customer indecision, sales conversions will be higher. If sales people push through their internal boundaries and present higher value products and services, their average price per sale will be higher.

And if sales people present complimentary or additional items more often, the number of items sold during each customer interaction will increase. By perfecting the art of overcoming the toughest sales challenges, all your sales people can see greater sales success.

On this course, delegates learn:

• The mindsets of top sales performers
• How to ‘think’ your way into achieving more higher value and additional sales
• Top tips for introducing upsell and additional products and services
• The difference between the ‘direct’ and ‘indirect’ approach to presenting
• The keys to helping the customer to move from indecision to decision
• How to find out what the customer is REALLY thinking
• The secret of building a customer’s commitment
• To deal with tough objections such as: price, discount requests and absent influencers
• Ways to plant the seed for a long term relationship

This course will develop the skills of any sales person, but to get the best results, we advise that they firstly attend the Creating the best buying experience course.

Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.