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Pages

• Courses (continued)
  • Sales courses (continued)
    • Selling on the phone (continued)
      • Perfecting sales skills
      • Retaining customers using influence and negotiation
    • Selling in the customer’s home
      • Securing the home visit
      • From service to sales
      • An introduction to sales
      • Creating the best buying experience
      • Perfecting sales skills
      • Generating repeat business and referrals
      • Effective registration and securing a viewing
      • Creating the best viewing experience
      • Winning the instruction
  • Customer service courses
    • Telephone skills
    • Customer service success – on the phone
    • Customer service success – face to face
    • Handling complaints
    • Handling difficult customer behaviour
    • From service to sales
  • Multicultural courses
    • Selling to multicultural customers
    • Selling to Arabian Gulf customers
    • Selling to Russian customers
    • Selling to Chinese customers
  • Management courses
    • Monitoring your team’s sales interactions
    • Monitoring your team’s customer service interactions
    • Reviewing customer interactions with your people
    • Coaching skills – level 1
    • Coaching skills – level 2
• Site Map

Posts

• Category: Case Study
  • Aurum
  • Dream Doors
  • Liquigas
  • Montblanc
• Category: News
  • News Item 1
• Category: PDFs
  • PDF 1