This workshop is aimed at people who are selling on the telephone. The content can be adapted to cover either inbound or outbound calls and varied depending on whether the selling is to businesses or to the general public.
Content can include:
Preparing to sell
The buying decision and the sales process
Call structure
Preparing to call (outbound)
Establishing and getting through to the decision maker (outbound)
Creating a good impression and building rapport
Getting the customer interested
Structuring your questions
Establishing needs
Presenting features, advantages, benefits, price and value
Creating desire using voice and language
Questions that confirm understanding, interest and commitment
Handling objections and indecision
Developing commitment
Reinforcing the decision and ending positively
This is an outline. If we haven’t included exactly what you want, tell us. We’ll design a programme that’s a perfect fit for your business.
