So much is different now. But you already know that. You’ll want training that’s right for your new reality, which may be the challenges or demands relating to your organisation, your customers, your managers and your people.
Feel free to tell me about your training challenges, your needs and ask for advice.
FOUNDER & MANAGING DIRECTOR
Deciding on a training provider isn’t always easy.
The choices and considerations can be overwhelming. We get it. That’s why we want to help you understand what sets us apart:
Common problems with training provision
Irrelevant theory or content
Practical, relevant approaches - easy to transfer to the job
Right for the learner's day-to-day world
Up-to-date approaches that work for today's reality
Proven award-winning approaches and successful ROI
Learning has depth, allowing the right amount of time for the topic
Thought-provoking content and inspiring delivery
Overlooks key ‘mindsets’
Essential ‘mindsets’ development included to get longer term change
Many courses feature too many broad, general or ‘obvious’ approaches. But, it’s important to know EXACTLY what makes the difference in customer interactions, whether this is on the phone, face-to-face or in writing.
EVERYTHING counts; structure, positioning, words, questions, six different voice aspects, specific body language (even on the phone), silence and much, much more.
Our avid determination about establishing these nuances, has been continuous over two decades and has included:
Select your preferred delivery option/s.
You can be reassured by our results, which include:
We’ve uncovered what creates a top sales performer. Learn ALL our secrets about how to interact with today’s customers authentically and with focus, leaving them feeling like they’ve been helped to buy; NOT ‘sold’ to.
The biggest challenge we hear from customer service teams is: “Dealing with customers’ expectations, demands and frustrations.” We reveal how to be in control of ALL customer interactions; the smooth ones and the rest.
Managers today must be multi-talented chameleons, juggling priorities and tasks with the needs of their team. We show managers how to develop, coach and create confident and empowered individuals.
For two decades, Virada has been a leading provider of training for consumer-focused organisations; winning three National Training Awards for providing cutting-edge, engaging, quality training.
Led by founder Debbie Barrow, a sales and service expert, Virada is a pioneer of innovative and flexible on-demand training; relevant for today’s challenges and opportunities.
And importantly, training that works for today’s teams.