The Ultimate Sales, Customer Service and Management Courses
Training for today's teams and tomorrow's results.
Selling
Today
That doesn't feel like selling
Customer
Service
With a personal touch
Developing
people
Brand new way to coach
Multiple award-winning training
As used by:
Training today needs to reflect your new reality
So much is different now. But you already know that. You’ll want training that’s right for your new reality, which may be the challenges or demands relating to your organisation, your customers, your managers and your people.
Feel free to tell me about your training challenges, your needs and ask for advice.
Debbie Barrow
FOUNDER & MANAGING DIRECTOR
Seven reasons why Virada’s training is different
Deciding on a training provider isn’t always easy.
The choices and considerations can be overwhelming. We get it. That’s why we want to help you understand what sets us apart:
1
Training approaches that work
Common problems with training provision | Virada’s approach |
|---|---|
Irrelevant theory or content | Practical, relevant approaches - easy to transfer to the job |
Unrealistic approaches | Right for the learner's day-to-day world |
Outdated approaches | Up-to-date approaches that work for today's reality |
Unproven approaches | Proven award-winning approaches and successful ROI |
Surface-level learning | Learning has depth, allowing the right amount of time for the topic |
Uninspiring | Thought-provoking content and inspiring delivery |
Overlooks key ‘mindsets’ | Essential ‘mindsets’ development included to get longer term change |
2
Our extensive research and knowledge on sales and service
Many courses feature too many broad, general or ‘obvious’ approaches. But, it’s important to know EXACTLY what makes the difference in customer interactions, whether this is on the phone, face-to-face or in writing.
EVERYTHING counts; structure, positioning, words, questions, six different voice aspects, specific body language (even on the phone), silence and much, much more.
Our avid determination about establishing these nuances, has been continuous over two decades and has included:
- Psychometric assessments and interviews
- Observations of and listening to 100’s of sales and service interactions
- Mystery shopping/mystery calls
- Reviews of written communications to customers
- Our own knowledge, experience and successes
NATALIE PITT
OPERATIONS DIRECTOR
3
Innovative, online video-based courses
Self-paced, engaging, thought-provoking online video courses. Pre-recorded, available anywhere anytime, giving ultimate flexibility Courses can be accessed again and again, to perfect skills.
4
Flexible ways to deliver your training
Select your preferred delivery option/s.
Video-based online courses
Webinar training or coaching
Virada ‘In-person’ classroom or events
Bespoke options or advice sessions
5
Two decades of experience
to share with you
7
Training success and multiple awards
You can be reassured by our results, which include:
- Three national training awards
- Increased sales for our clients
- Return-on investment for our clients
- Positive feedback about our courses
- Our reputation as an expert training provider
- Two decades of training well-known organisations
Access powerful courses
Sales
We’ve uncovered what creates a top sales performer. Learn ALL our secrets about how to interact with today’s customers authentically and with focus, leaving them feeling like they’ve been helped to buy; NOT ‘sold’ to.
Customer Service
The biggest challenge we hear from customer service teams is: “Dealing with customers’ expectations, demands and frustrations.” We reveal how to be in control of ALL customer interactions; the smooth ones and the rest.
Management
Managers today must be multi-talented chameleons, juggling priorities and tasks with the needs of their team. We show managers how to develop, coach and create confident and empowered individuals.
A snapshot of Virada
For two decades, Virada has been a leading provider of training for consumer-focused organisations; winning three National Training Awards for providing cutting-edge, engaging, quality training.
Led by founder Debbie Barrow, a sales and service expert, Virada is a pioneer of innovative and flexible on-demand training; relevant for today’s challenges and opportunities.
And importantly, training that works for today’s teams.
