Sales, Customer Service and Management Training

Changing the way people
Think, Communicate and Perform.

Trusted by 100’s of leading businesses and premium brands

  • Boodles
  • Louis Vuitton
  • Gucci
  • Montblanc
  • Net-a-Porter
  • Goldsmiths
  • Miele
  • Neptune
  • Chestertons
  • Calor
  • Interflora
  • Lifeplus
  • ONS
  • UIA

24 years of experience to share with you

Our programmes are grounded in decades of experience supporting industries where quality matters; from small businesses to some of the world’s leading brands.

We’re dedicated to creating training that’s thought-provoking, has real depth, is practical and importantly, that works in the real world.

We’re thrilled that the results our clients have achieved has led to multiple awards. We care about every client and help them to achieve what matters most to their business.

Debbie Barrow
Debbie Barrow Managing Director  |  Virada Training

Training that creates lasting change

Most training focuses on developing ‘skills’. However, our own research and experience has revealed that there are FOUR elements which influence how people perform.

These elements are interwoven throughout Virada’s training. People find this enlightening, empowering and it helps them to create change that lasts.

Our thoughts drive everything: our responses, our emotions and actions. Yet this is overlooked in most training programmes.

When people become aware of the mindsets which help them to perfect their skills, they often find this motivating. And it can be transformative.

Qualities are our inner drivers. For example: self-awareness, confidence, resilience, self-control and motivation.

People often believe that you either have a quality or you don’t. Knowing that it’s learnable can be confidence-boosting.

Body language, voice aspects and every word counts. Those topics are usually trained in a very ‘generic’ way.

But it’s the ‘nuances’ that make the difference; things like a timed ‘pause’. People love learning about nuances as they’re often easy to change.

There are some widely accepted best-practice skills which helps to get the best outcomes in sales, service and management.

Our training takes this one step further, drawing on our experience and research into what’s proven to work.

We support many customer-focused industries

We work with many industries. Here are just some of them.

  • Jewellery
  • Retail
  • Home & KBB
  • Contact centres
  • Travel
  • Hospitality
  • Estate Agency
  • Service providers

Training formats that give you the ultimate flexibility

  • In-person
  • Online
  • Webinars
  • Coaching
  • Speaking
  • Bespoke

Engaging audio or video training accessible 24/7

A Virada course playing on a laptop and a phone
  • Structured training at the click of a button.
  • Short, practical lessons.
  • Exercises for self-reflection and actions.
  • Great training resource for managers.
The Virada team collecting an award on stage

A winning training formula

4 awards based on:

  • Quality of the courses
  • Return of investment and results achieved
  • Client and delegate feedback
  • Quality of the client relationship

Hundreds of businesses have accessed our training

  • 202,000 People trained
  • 134 Businesses designed training for
  • 24 Years provided training
  • 10 Countries trained in
  • 4 National awards won

What our customers say

  • This training is world-class. It’s delivered real results.

    T.B Chief Operating Officer.

  • Outstanding results. Morale and team spirit is at an all-time high.

    R.B, Chief Executive Officer.

  • It’s our best year ever and it’s all down to your training.

    N.W. Managing Director.

Debbie, Natalie and Elliot looking at notes around a table

Personalised training for your business

Tell us about your business and what you’d like to achieve. We’ll come up with recommendations that will be right for your business and your people.

You’ll have a choice of delivery formats and we can also support your managers. We’ll do all we can to help you to get the best results.

Want to reach out to us?

We’d love to hear from you.

The Virada team