To develop a team of top performers, the ‘specifics’ matter. It’s important to quantify exactly what makes the difference in the customer interaction, whether this is on the phone, face-to-face or in writing.
EVERYTHING counts: structure, positioning, words, questions, six different voice aspects, specific body language (even on the phone) and much, much more…
How we know what helps or hinders the customer interaction:
The choices and considerations can be overwhelming. We get it.
That’s why we want to help you understand what sets us apart.
Common problems with training provision | Virada’s approach |
|---|---|
Irrelevant theory or content | Practical, relevant approaches - easy to transfer to the job |
Outdated approaches | Up-to-date approaches that work for today’s reality |
Unproven approaches | Proven award-winning approaches and successful ROI |
Surface-level learning | Learning has depth, allowing the right amount of time for the topic |
Uninspiring | Thought-provoking content and inspiring delivery |
Overlooks key ‘mindsets’ | Essential ‘mindsets’ development included in learning to get longer term change |
Managers left without support | Training support for managers is provided |
It’s great that people enjoy training courses, but it’s important that results are achieved, whatever that might be for the client.
You can be reassured by:
We love talking with our customers and quite simply, anyone that shares the same love of learning that we do.
