For over two decades, we’ve provided training services for over 40 industries and multiple organisations including:
All our clients have been keen to further develop their people and/or the quality of the customer experience, as well as to see results of the training.
See below for information about some of the training services we’ve provided, who for and some results. Feel free to ask us more about our work.
Return on initial investment
Double cost of investment
Triple cost of investment
Drop in discount across the business
Click on the case studies to see what can be achieved through working with us:
This client is in a competitive market. The challenge was: What can be done to keep their people developing and the business growing.
An example of just one innovative programme:
Significant and outstanding results and their best-ever year. This led to many years of support through innovative approaches to development across the whole business.
This business is the largest in its industry in the UK and it wanted to: further build on its reputation, enhance the customer experience across all parts of the business and reflect the quality of the brand, whilst increasing sales.
We created a comprehensive training programme which consisted of:
The results after the programme showed significant and outstanding results and their best-ever year. This led to many years of support through innovative approaches to development across the whole business.
This leading business is a London and international residential specialist providing homes for sale and to-let. Tough economic times and fierce competition meant that our client needed, more than ever before, to differentiate itself.
We conducted ‘mystery customer’ research, observed customer interactions and spoke with staff to establish training needs. The result was:
Courses were held in a ‘virtual flat’ that we created by refurbishing derelict space above one of their offices. This brought the training dramatically to life.
This client has been renowned for generations as a maker of sophisticated writing instruments and has developed into a diversified luxury brand, a true Maison for writing instruments, watches, jewellery, leather goods and accessories. The brand combines design, tradition and craftsmanship. With an international presence, there are 638 exclusive boutiques in many countries.
Virada had already been a provider of training for our client’s UK sales teams. The UK sales results were so impressive that they saw an opportunity to expand this success globally across the organisation.
Virada was asked to create a unified, global sales training programme that would replicate the success of the UK training across all the other countries.
We developed a sales training and a train-the-trainer programme which would:
The programme was rolled-out internationally by the trainers we’d trained.
Within The Head of the Training Academy and Training Manager reported:
Our results were so outstanding that the client asked us to create additional courses to complement and consolidate the sales training. This included: Leadership, coaching and sales observations, Customer relationship management, selling limited editions and networking.
This company is Italy’s leading supplier of liquefied petroleum gas (LPG). During a visit to Calor, in the UK, senior managers from Liquigas were impressed by the outstanding success of the Virada training. Calor recommended our services and Liquigas got in touch immediately.
Milan-based, the business was going through a cultural change programme and moving towards a more commercial focus and establishing new customer service centres. Staff throughout Italy would be moving into more service-focused roles. Training needed to develop approaches and ways of thinking that would make customers even more satisfied.
We created customer service training based on our UK course yet adapted for the Italian market. We fine-tuned the design until it was perfect.
We then complemented this training by creating a “service to sales” course. The aim was to help agents take control of the call by adopting an even more proactive approach to solving problems, handling price and reassuring customers.
We didn’t stop there. We also trained the management teams across Italy so that they could support learning and get the most out of their customer service staff.
Our client was incredibly happy with the way we embraced the Italian culture and pulled out all the stops to resource their training and provide them with the tools to continue.
Customer satisfaction scores in the annual Liquigas survey rose significantly.
Even as many competitors vied for customers, the business thrived.
This business is a leading company for ‘kitchen facelifts’, providing customers with the opportunity to transform their kitchen without the cost and upheaval of a full replacement.
It runs through a national network of franchises and the sales interaction takes place in the customer’s home.
Our client was keen to recruit, support and retain franchisees. Many hadn’t previously worked in sales and were anxious about investing in the business. Some worried that they might have to be ‘pushy’. Most didn’t have the funds to invest in their own sales training.
To reassure potential new franchisees, our client asked Virada to create training based on a sales approach that was ethical, structured,and adaptable to all levels of experience.
The approach needed to be suitable for selling to customers in their own homes and ensure good conversion rates even for people new to selling.
Mindful of the varying levels of experience of the Dream Doors franchisees, we designed training that:
Additional profits generated by the training equated to double the investment