Customer Service Training

Service for today's customers
Building resilience
and confidence
Interactions with
the human touch
Effortless and
authentic

Learn from our insights into what REALLY creates stand-out customer service

There’s no doubt that the customer service landscape has changed.

And the mystery often is that some people are naturally great at service and others are… well, they find it more challenging.

We can share what we know, to create consistent customer experience that becomes a game-changer.

Check out one of our customer service agendas

1

Customer service today
What it’s really all about

2

Everything counts
Mindsets, body, voice

3

Managing interactions
Building trust and credibility

4

Language habits
Words that work or don’t

5

Handling complaints
Connecting and reassuring

6

Presenting solutions
Positively and proactively

7

Managing difficulties
Confidence and resilience

8

Creating loyalty
Stand-out experiences

Customised for your industry, your organisation, your people.

For consumer-focused

organisations

Contact Centres

Retail

And more

40+ industries

Airports ◆ Automotive ◆ Bridal ◆ Business Services ◆ Charity ◆ Communications ◆ Cosmetics ◆ Delivery Services ◆ E-commerce ◆ Electrical Appliances ◆ Estate Agency Exhibitions ◆ FashionFinancial Services ◆ Floristry ◆ Food and Beverage ◆ Franchises ◆ Furniture ◆ Further Education ◆ Gifts ◆ Health ◆ Helpline
Homes and Gardens ◆ Home Improvement ◆ HospitalityHotels ◆ Housing ◆ Industry ◆ InsuranceJewelleryKitchens, Bedrooms, Bathrooms ◆ Legal ◆ Leisure ◆ Luxury ◆ Media ◆ Property
Public Sector ◆ Opticians ◆ Spas ◆ Telecommunications ◆ Tourism ◆Trade Associations ◆ Travel  Utilities ◆ VeterinaryWholesale

Choose how your people learn

Video-based training

Engaging, on-demand, self-paced
Our content or bespoke-for-you

Audio-based training

Play Video

Training through the learners’ ears
Our content or bespoke-for-you

In-person training

Classroom delivery, virtual webinar, speaking or 1-1 coaching

One-to-one coaching for customer service teams

A laser focused coaching approach can be one of the most motivating and productive development activities. It can be part of a broader customer service programme or to develop additional qualities.

One-to-one or small group coaching can be provided for:

  • Team Members and Team Leaders
  • Line Managers and Senior Managers
The results of this unique approach can be outstanding.

What people say about our customer service training