In the past, managers were sometimes taken off for two weeks. They abseiled off a cliff to test resilience and built huts to build team-working skills. In-depth psychometric analysis was conducted to achieve a high level of awareness and and delegates would study a multitude of leadership and management skills.
Teams often had managers that had plenty of time to train them and they might attend two or even three-day training courses, coming back confident and knowledgeable.
Times have changed (and that’s another conversation). Flexibility of delivery of training is key. This is why we’ve invested all our efforts into creating choices so you can have training delivered in a way that fits the needs of your organisation.”
Leading expert in sales, customer service and management
Find out more about Virada’s successes
We’ve uncovered what creates a top sales performer. Learn ALL our secrets about how to interact with today’s customers authentically and with focus, leaving them feeling like they’ve been helped to buy; NOT been ‘sold’ to.
The biggest challenge we hear from customer service teams is: “Dealing with customers’ expectations, demands and frustrations.” We reveal how to be in control of ALL customer interactions; the smooth ones and the rest.
Managers must be multi-talented chameleons, juggling priorities and tasks with the needs of their team. Yet they have so little time for training and coaching. We show how managers can create confident and empowered individuals.
There are three ways that your training can be delivered: