If we ask a sales person what is their biggest sales challenge, the answers are normally ‘Objection-handling’, ‘Customer indecision’ or ‘Closing the sale’. However, EVERYTHING counts in the sales interaction and often it’s the early part of the sale that makes a big difference.
Everything contributes: mindsets, six aspects of voice, every word, the quality of each question – even silence.
To get the best results from sales training; from new to experienced people, we recommend our ULTIMATE sales course. This is just one of our sales courses.
Here is the agenda for our ULTIMATE sales course:
Our training:
Selling today and how it’s changed.
Mindsets for sales success.
Buying and sales psychology -why it’s important.
How to be natural, credible and ‘human’ .
Structure and managing the interaction; by phone, face-to-face, remotely.
How to be in control yet enable the customer to feel in control.
The impact of body language; even when you’re on the phone.
Using six aspects of your voice.
Seven language habits; words that work.
‘Positioning’ the questions and why it’s so important.
Questions to get a full picture.
Advanced listening and building awareness.
Presenting two key elements: you and your company.
Presenting using personalisation.
Bringing a presentation to life; keeping the customer fully engaged.
Why ‘multi-level’ questions are key.
Using pace, voice and advanced listening.
Helping the customer to overcome indecision.
Pondering and product objections.
Person and provider objections.
Price and discount objections.
How to make the customer feel as though they’re buying.
Bringing confidence and focus.
Creating a positive end to the interaction; moving to the next stage.
Managing next stage objections.
Best practice; ‘say it in writing’ and email tips.
Building rapport and long-term business.
We have plenty of other topics relevant for salespeople and their managers.
Here are some examples:
If you're looking for something different, let us know.
We love talking with our customers and quite simply, anyone that shares the same love of learning that we do.
