+ 44 (0) 845 450 7025


Course outline

When potential or existing customers call in, are your people ready to engage with them in a way that stands out from your competition?

Are the sales conversations focused on the customers needs? Are the products and services presented in a way that really engages the customers? Or is it a standard pitch and a bit lacklustre?

Your business provides great products and services so every sales person needs to understand how to engage the customer and maximise the potential of each call.

On this course, delegates learn:

  • About selling, buying and what customers need from the sales person
  • How to structure an inbound sales conversation and why it’s important
  • The power of voice and using the six elements of their own voice
  • Ways to connect with the customer and create the very best first impression
  • Listening and questioning skills to really help understand needs
  • To present product or service features and benefits
  • How to find out what the customer really thinks and feels
  • Approaches to handle typical objections
  • How to recognise buying signals and ‘close’ naturally
  • To create an excellent lasting impression so the customer returns to buy again

This course will develop skills for people who are new to inbound selling. Another course to consider is the Creating the best buying experience course, where we cover selling in more depth and take skills to an even higher level.

Contact us
if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.


+44 (0) 845 450 7025 | enquiries@virada.co.uk

National Training Awards
Get Virada News

Secrets of top sales performers

Secrets of customer service success

Leading sales and service success

Our training awards

Business results

Individual training successes

What delegates say about our training courses

What clients say about working with us

Our training delivery

Selling in retail

Telephone skills