+ 44 (0) 845 450 7025


Course outline

The number of sales calls to consumers is growing every year and this presents two challenges for any business with outbound sales teams.

How do you make your people stand out from the competition so the customer chooses to take their calls? How do you ensure that your people stay positive, focused and productive despite the amount of rejection that comes with the territory?

One way is to provide the best training so that your people are well prepared, skilled and confident to get the best results from each call.

On this course, delegates learn:

  • About outbound selling and what your customers need from the conversation
  • Mindsets for outbound calls and how to prepare for success
  • How to structure an outbound sales conversation and why it’s important
  • The power of voice and using the six elements of their own voice
  • Do’s and don’ts of call openers: using the right hooks and handling objections
  • Listening and questioning skills: avoiding an interrogation and creating a ‘conversation’
  • Ways to avoid a standard ‘sales pitch’ and how to tailor the presentation
  • How to find out what the customer really thinks and feels
  • Approaches to handle typical objections
  • How to recognise buying signals and ‘close’ naturally
  • To create an excellent lasting impression and creating a long lasting relationship

This course will develop skills for people who are new to outbound selling or for experienced sales people that would benefit from learning more about success at outbound selling.

Contact us if you’d like to find out more about this course. If it’s not exactly what you’re looking for, talk to us so we can advise on a course to suit you.


+44 (0) 845 450 7025 | enquiries@virada.co.uk

National Training Awards
Get Virada News

Secrets of top sales performers

Secrets of customer service success

Leading sales and service success

Our training awards

Business results

Individual training successes

What delegates say about our training courses

What clients say about working with us

Our training delivery

Selling in retail

Telephone skills