Communicating with customers and team members is a key part of our training.
EVERYTHING makes a difference. Every small thing counts:
- Every thought we have
- Our perceptions, triggers and reactions
- Any assumptions or judgements we make
- The first seconds of the impression
- How confident and connected we feel
- The sense of balance we have
- How much we feel in control
- Our ability to manage, direct and be in control
- How able we are to make the customer feel in control too
- Six aspects of our voice
- Seven language habits and the choices of each word
- And more…
Our training identifies and focuses on the small things that all add up; important for anyone in a sales or service at any level.