+ 44 (0) 845 450 7025


Communicating with customers and team members is a key part of our training.

EVERYTHING makes a difference. Every small thing counts:

  • Every thought we have
  • Our perceptions, triggers and reactions
  • Any assumptions or judgements we make
  • The first seconds of the impression
  • How confident and connected we feel
  • The sense of balance we have
  • How much we feel in control
  • Our ability to manage, direct and be in control
  • How able we are to make the customer feel in control too
  • Six aspects of our voice
  • Seven language habits and the choices of each word
  • And moreā€¦

Our training identifies and focuses on the small things that all add up; important for anyone in a sales or service at any level.


+44 (0) 845 450 7025 | enquiries@virada.co.uk

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