+ 44 (0) 845 450 7025

CREATING A UNIQUE CUSTOMER INTERACTION

Communicating with customers and team members is a key part of our training.

EVERYTHING makes a difference. Every small thing counts:

  • Every thought we have
  • Our perceptions, triggers and reactions
  • Any assumptions or judgements we make
  • The first seconds of the impression
  • How confident and connected we feel
  • The sense of balance we have
  • How much we feel in control
  • Our ability to manage, direct and be in control
  • How able we are to make the customer feel in control too
  • Six aspects of our voice
  • Seven language habits and the choices of each word
  • And moreā€¦

Our training identifies and focuses on the small things that all add up; important for anyone in a sales or service at any level.

issuu

+44 (0) 845 450 7025 | enquiries@virada.co.uk

National Training Awards
Get Virada News

Secrets of top sales performers

Secrets of customer service success

Leading sales and service success

Our training awards

Business results

Individual training successes

What delegates say about our training courses

What clients say about working with us

Our training delivery

Selling in retail

Telephone skills