MANAGEMENT TRAINING
Conversations that build credibility, confidence and commitment
Unmind’s Closing the Leadership Skills Gapreport
Managers now often have to juggle operations, manage staffing issues and find their way through the maze of complexity that is managing people today.
We’ve now created pioneering training solutions that will get your managers more skilled, confident and effective. Then watch productivity, sales and service results increase.
Get your managers trained Better. Easier. Faster.
Inspiring on-demand audio ◆ Engaging on-demand video ◆
Coaching ◆ Mentoring ◆ Ask the expert ◆ Classroom ◆
Speaking ◆
Comedy training videos ◆ Content for you
Get your managers trained
Better. Easier. Faster.
- Inspiring on-demand audio and video
- Coaching and Mentoring
- Ask the expert
- Classroom and Speaking
- Comedy training videos
- Content for you
Inspiring, on-demand audio training - at times to suit your managers
Pioneering audio training content for your managers
Inspirational and giving your managers the ultimate in flexibility
Ideal where there is little or no time for classroom training to develop your managers. Or where e-learning isn’t effective at developing nuanced communication and leadership skills.
- Listen again and again to really build skills
- Credible, inspiring and proven content
- Short, practical lessons, with exercises
- Learn anytime, anywhere, on any device
- Content only or coaching or training support
- ‘Made for You’ option available
Check out one of our management agendas...
This course is ideal for anyone who manages people, including Team Leaders, Supervisors, First line Managers and all the way up to Directors. The content is tailored according to the needs of the organisation and the learners. Available in audio, coaching or classroom format.
Curiosity is contagious
Self-awareness and perceptions
The difference between leadership and management
A story of great leadership
The qualities of a good leader
Developing an engaged team
Leaders who inspire The role of values in leadership
The impact of role modelling
Communicating the right message from the start
Building a productive team
How to set and achieve goals
The power of empowerment
What successful delegation looks like
What impacts on your credibility and influence
Leadership styles – which creates the best result?
Starting with the right thinking
The problem with the ‘Parent-child’ dynamic
Communicating with credibility, confidence and clarity
Body language talks
Using six aspects of your voice
Words that work and words that don’t
Listening levels and listening habits
Six feedback habits
How to deliver credible, motivational feedback
The do’s and don’ts of developmental feedback
Three feedback approaches
Managing reactions to feedback
What true coaching really is
The role of an inspiring coach
Five-minute coaching opportunities
Building confidence and commitment
Creating a self-developing learning team
Learning from failure and building on success
Keeping yourself inspired
Creating your development plan
Transforming managers into motivational coaches
The biggest influencer of team performance is the manager. If the manager is a skilled, credible and motivational coach, this has a huge impact on every team member.
Coaching is one of the hardest skills to master. To make this easier, we created a new coaching model, which helps to facilitate coaching conversations that are inspirational and action-orientated.
- Inspire people to want to develop and challenge themselves.
- Build resilience, flexibility of thinking and confidence.
- Create a sense of responsibility and motivation.
VIEW.
IMAGINE.
SEARCH.
INITIATE.
INSPIRE.
OWN.
NAVIGATE.
More management topics or tell us what you need...
Developing the sales team
Training skills
Training a group
Presentation skills
Coaching skills
Developing the service team
Perfecting communication
Assertiveness and influence
Personal development
Managing your time
Personalised support for extra focus and fast results...
Coaching
For extra support to develop skills quickly or to build qualities such as confidence, motivation, resilience, positivity and personal responsibility.
Mentoring
A directive, practical approach, to make things happen and to build confidence along the way.
Ask the expert
Sometimes, people just want quick answers to a question. Access our decades of experience in sales, service, management, personal development and training.
Training for YOUR managers, YOUR organisation, YOUR industry...
Retail
Thirty years of providing training for 435 retail businesses, brands, department stores, designer outlets, franchised businesses and retail trade associations. In the UK and in several countries.
Trained Supervisors, Assistant and Store Managers, Support Function Managers, Area Managers, Directors, Senior Leaders and Business Owners.
Hospitality
Duty management at two London hotels and guest services in 4 and 5 star hotels and accommodations in Mallorca, Paris and Switzerland.
Trained across all functions and all levels of management.
Travel & Tourism
Experience of working for a tour operator as a Senior Representative in a variety of resorts and accommodations in Mallorca, Paris, Switzerland and Austria.
Trained Team Leaders, Managers and Department Heads.
Service Providers
Trained service providers across a number of industries within the private and public sector.
Focused training for teams interacting with customers face-to-face, by phone or in writing.
Trained managers across all functions and at all levels.
Contact Centres
Training provided for 16 contact centres, within a range of industries.
Trained Team Leaders, Managers, Head of Contact Centre and Managers and Directors across a range of functions.
Estate Agency
An innovative and bespoke, award-winning training programme for a leading estate agency business with multiple branches.
Trained all staff, agents, managers and directors across sales and lettings. Also, the HR and L and D function.