All our secrets in engaging, online, video-based courses creating a motivating, confidence-building experience to the learner.
Many online courses are presented using animation, with an unknown narrator, or actors or presenters who lack credibility and real-life experience of the topic.
Our founder Debbie Barrow has created our programmes and leads the delivery of our online, video-based courses on sales, service and management courses. She’s a credible expert, able to engage learners at all levels.
Twenty years of success; based on years of experience, research, interviews, observations and assessments of people in the world of sales, customer service and management. Our content is proven to work, resulting in multiple awards.
We say ‘no’ to ‘superficial or quick-fix’ approaches. Our training focuses on how to interact successfully with people. To do this effectively requires an understanding of the nuances, the qualities, mindsets and skills involved.
Our training has been created over many years and we’ve ensured that they’re able to reach all levels of skill, attitudes and experience. So you can be confident that the same training will provide consistency across the organisation.
Lessons are in bite-sized sessions of approximately 15 to 30 minutes. Available anytime, anywhere and at the learner’s pace. Each lesson ends with a clear set of actions to carry out.
We’ve uncovered what creates a top sales performer. Learn ALL our secrets about how to interact with today’s customers authentically and with focus, leaving them feeling like they’ve been helped to buy; NOT been ‘sold’ to.
The biggest challenge we hear from customer service teams is: “Dealing with customers’ expectations, demands and frustrations.” We reveal how to be in control of ALL customer interactions; the smooth ones and the rest.
Managers must be multi-talented chameleons, juggling priorities and tasks with the needs of their team. Yet they have so little time for training and coaching. We show how managers can create confident and empowered individuals.
We love talking with our customers and quite simply, anyone that shares the same love of learning that we do.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
PHPSESSID | 11 months | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
_ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. | |
_gat_gtag | Identification code of website for tracking visits. | |
_gid | This cookie is installed by Google Analytics. The cookie is used to store information about how visitors use this website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form. |