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All our secrets in engaging, online, video-based courses creating a motivating, confidence-building experience to the learner.
Many online courses are presented using animation, with an unknown narrator, or actors or presenters who lack credibility and real-life experience of the topic.
Our founder Debbie Barrow has created our programmes and leads the delivery of our online, video-based courses on sales, service and management courses. She’s a credible expert, able to engage learners at all levels.
Twenty years of success; based on years of experience, research, interviews, observations and assessments of people in the world of sales, customer service and management. Our content is proven to work, resulting in multiple awards.
We say ‘no’ to ‘superficial or quick-fix’ approaches. Our training focuses on how to interact successfully with people. To do this effectively requires an understanding of the nuances, the qualities, mindsets and skills involved.
Our training has been created over many years and we’ve ensured that they’re able to reach all levels of skill, attitudes and experience. So you can be confident that the same training will provide consistency across the organisation.
Lessons are in bite-sized sessions of approximately 15 to 30 minutes. Available anytime, anywhere and at the learner’s pace. Each lesson ends with a clear set of actions to carry out.
Quizzes and questions assess learning throughout. At times, the learner may be advised of additional resources or any modules to revisit.
Supporting training materials help to: process understanding, act as memory joggers and develop learning.
Each lesson ends with clear messages and actions. These actions can be carried out before the next lesson and discussed with the learner’s manager.
There is something true about the constant ‘repeat, repeat, repeat. Lessons can be reviewed again, to build memory recall, understanding and confidence.
We’ve uncovered what creates a top sales performer. Learn ALL our secrets about how to interact with today’s customers authentically and with focus, leaving them feeling like they’ve been helped to buy; NOT been ‘sold’ to.
The biggest challenge we hear from customer service teams is: “Dealing with customers’ expectations, demands and frustrations.” We reveal how to be in control of ALL customer interactions; the smooth ones and the rest.
Managers must be multi-talented chameleons, juggling priorities and tasks with the needs of their team. Yet they have so little time for training and coaching. We show how managers can create confident and empowered individuals.
We love talking with our customers and quite simply, anyone that shares the same love of learning that we do.